Due to the COVID-19 pandemic our delivery times can take a little longer than usual.
We have now employed extensive sanitary measures throughout or pick and packing and dispatching operations.
For more information please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
We are experiencing high demand Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes. You may experience a delay in receiving your email shipment notification.
We apologise for any inconvenience this may cause. Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.
Items in your order may ship separately We are currently shipping items from multiple locations Individual items in your order may ship separately and arrive separately.
We’d like to thank our customers for their patience and understanding as we work through this challenging period.
Shipping to Australia?
If you spend over $100, delivery is free!
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
At the checkout you have three delivery options:
1. Standard delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (Rockmans cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)
2. Click & Collect
Collect your online purchase for free at your local store. If your items aren't available at your local store, we'll ship them to your home for you at no extra cost.
If you place your order before 3pm, your order will be ready to be picked up that same day!
We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.
3. Parcel Point
Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint. You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.