1. Simply enter your order number and email address to start the process.
2. Choose the item/s you wish to return and select the reason for return.
3. Confirm your details.
4. Finally, choose where you drop off your return parcel from one of our drop off locations.
RETURNS POLICY TERMS & CONDITIONS
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you. We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items. Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
ITEMS WE CANNOT REFUND OR EXCHANGE
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange earrings, underwear and swimwear. All refunds exclude delivery charges. All Final Sale items and Third Party Seller items are non-returnable and non-refundable for change of mind. Change of mind includes unwanted, size, colour, design, fit and price.
These items are clearly marked on our product pages as well as invoices with the statement “This is a Final Sale item. All Final Sale items are non-returnable and non-refundable for change of mind. Faulty goods are excluded from this policy. Please refer to the INCORRECT OR FAULTY ITEM section.
IF YOU BOUGHT YOUR ITEM ONLINE
Please ensure you are following our Returns Policy. All refunds exclude delivery charges.
We cannot accept exchanges online. If you require a different size or product please, please ensure you are following our Returns Policy.
CANCELLATIONS AND ORDER AMENDMENTS
Please ensure all details provided are full and correct at the time you place your order. Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to: Change of delivery address Changes to colours and sizes Adding or removing items Applying discounts or rewards Full order cancellations. Please ensure all details provided are full and correct at the time of order placement.
INCORRECT ITEMS OR FAULTY GOODS
As soon as you discover a fault, or if you received an incorrect item, please use the Contact Us form to send us a picture of the item and include a brief description of the fault. Once assessed and approved by our team or Third Party Seller, and if it is within six months from the purchase date, we will refund you back to the original tender type. Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded.
REFUND POLICY FOR SALE ITEMS
All Sale items are non-refundable for change of mind. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles. Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy.
All Final Sale items are non-refundable for change of mind
Please Contact Us if you have any further questions.
Incorrect items or faulty goods
If you notice that an item is damaged or not what you ordered, please Contact Us. Have your order number handy. We will arrange to have the faulty order returned to us and a replacement sent to you free of charge.
The following items can only be returned in some circumstances
All Final Sale items are non-refundable for change of mind. Please contact our customer care team if you have any further questions. Any final clearance styles returned to online will be refunded for credit, minus the shipping fee incurred by us to return the item.
You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.
Please note: Faulty goods are excluded from this policy. If you discover a fault with a clearance style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.