1. Rockmans VIP Reward Cards and member benefits are for exclusive use of the Rockmans VIP Member.
2. By joining Rockmans VIP Program, you are agreeing to receive emails and text messages from Rockmans. You can opt out of receiving emails or text messages at any time by following the unsubscribe link in the latest email or text message you received which directs you to our preference centre, reply STOP to the text message or email you received from us. Alternatively you can contact us on 1300 728 980 and we will opt you out of future text messages and emails. In both instances it may take up to 5 business days for your preference to be updated on our system. Unless you choose to opt out for longer the duration of the opt out will be for 3 months. Rockmans may use your personal information to contact you from time to time and/or to send advertisements about events, products and services which we think you are likely to be interested in.
4. To qualify for member benefits; members must present their Rockmans VIP card with every transaction; purchases must be made in the form of cash, credit card or cheque; and season spend must be $100 or more. Refunds on purchases made using your Rockmans VIP card will be deducted accordingly from your season spend.
5. The two rebate seasons per year are 1st August to 31st January, 1st February to 31st July. The 5% seasonal rebate will be issued within six months following a rebate season however the exact date of issue is at the discretion of Rockmans.
6. A 5% rebate on season spend will be issued within six months following the close of a season spend period, provided you meet the qualifying conditions. The exact date of issue is at the discretion of Rockmans.
7. The 5% rebate will be issued to members in the form of a VIP Reward Voucher. Rockmans VIP Reward Vouchers can only be redeemed on full price purchases; cannot be used in conjunction with any other offer; cannot be redeemed for cash, and cannot be used to make a lay-by payment or the purchase of Gift Cards. Neither cash nor credit will be issued for balance if not redeemed in full. Will not be replaced if lost or stolen. Other terms and conditions may apply.
8. Rockmans VIP Reward Vouchers will not be replaced if stolen or lost.
9. Rockmans accepts no responsibility for members not receiving their Rockmans Reward Vouchers, invites or any other promotional material, if incorrect details are provided or Rockmans is not notified of any change of details. Rockmans also accepts no responsibility for late, lost or misdirected correspondence resulting from circumstances outside Rockmans control.
10. The VIP welcome eVoucher can only be sent to a valid email address. This eVoucher is redeemable on your next purchase online or in store. eVoucher must be surrendered on redemption in store. Customer must be logged in to redeem voucher online. Voucher must be used on a purchase of $100 or greater. May only be redeemed once per customer and is valid on Rockmans styles online. Excludes Sale & Final Clearance items, Gift Card and e-Gift Card purchases. Not valid on a prior purchase or existing lay-bys. Not to be used in conjunction with any other promotional voucher. While stocks last. Not redeemable for cash. Neither cash nor credit will be issued for balance if not redeemed in full. Will not be replaced if lost or stolen. Voucher expires one month from the date the email is sent to you.
11. The VIP birthday eVoucher can only be sent to a valid email address. This eVoucher is redeemable on your next purchase online or in store and must be surrendered on redemption in store. Customer must be logged in with the same email address used when signing up to redeem voucher online. Your BIRTHDAY voucher may only be redeemed once per customer. Voucher is valid on Rockmans styles online. Valid on purchases of $100 or greater and excludes Sale & Final Clearance items, Third Party Seller items, Gift Card and e-Gift Card purchases. Not valid on a prior purchase or existing lay-bys. Not to be used in conjunction with any other promotional voucher. Not redeemable for cash. Neither cash nor credit will be issued for balance if not redeemed in full. Voucher amount will not be refunded if purchased items are returned. Will not be replaced if lost or stolen. Voucher expires one month from the date the email is sent to you.
12. Our Lay-by Service is available in store and exclusive to VIP Program Members. Terms and conditions apply to our Lay-by Service and are subject to change without notice. Please refer to our latest Lay-by Service Agreement; a copy of which be obtained in store.
13. It is the member's responsibility to inform Rockmans of any changes to their personal details, or update online at rockmans.com.au.
14. Rockmans reserves the right, at any time without notice, to: (a) suspend, terminate or vary the Rockmans VIP program; (b) change the terms and conditions of the Rockmans VIP program; (c) terminate any individual's membership or refuse to issue any individual any membership in its absolute discretion.
15. Rockmans and Mosaic Brands Ltd shall not be liable for any loss or damage suffered by members resulting from such suspensions, terminations, variations or changes as set out in clause 11, or arising from the Rockmans VIP Program, except for any liability which can not be excluded by law.
16. Members may terminate their membership to the Rockmans VIP Program at any time, without reason by giving written notice to: Rockmans VIP Program, Mosaic Brands Ltd, PO Box 27, Liverpool NSW 1871
Rockmans VIP Program is conducted by:
Rockmans division of Mosaic Brands Ltd
Ground Floor 61 Dunning Avenue
Rosebery NSW, 2018
ABN 96 003 321 579
Customer Service 1300 728 980